If a piece is not right, we would rather have it back than have it sit in your cupboard. Here is exactly how that works.
Cancelling before dispatch
Write to us before your order is dispatched and we will cancel it in full, with no charge. Once it is with the courier, treat it as a return.
The return window
You have 3 days from the day your order arrives to ask for a return. We refund what you paid for the piece; the delivery charge is not refundable.
Between day 4 and day 7 we can still take a piece back, but as an exchange or store credit rather than a refund.
After 7 days we cannot take it back.
Exchanges
You can ask for a different size, colour or piece within 3 days of delivery, subject to what we have on the rail. If the new piece costs more, you pay the difference; if it costs less, the difference comes back as store credit.
What we can take back
The piece has to come back unworn and unwashed, with its tags and packaging as they arrived, and with the invoice.
What we cannot take back
- Anything stitched or altered to your own measurements
- Sale pieces
- Jewellery
- Lingerie and swimwear
- Anything bought with store credit
These are final sale. Please check the size chart before ordering a stitched piece.
Who pays the return courier
You do, unless the piece arrived damaged, or it is not the piece you ordered. In those two cases we arrange the pickup and pay for it.
If it arrived damaged or wrong
Tell us within 48 hours of delivery and send a photograph. Once we have seen it we will replace the piece or refund it in full, including the delivery charge.
Photographs matter here: a courier will not accept a claim without them, and neither can we.
How the refund reaches you
We check the piece when it gets back to us, and the refund goes out within 7 to 10 working days of that. It goes back the way you paid.
For a cash-on-delivery order we take your bank details for the transfer, and we use them for that transfer only.
Store credit
Store credit is valid for 6 months from the day we issue it, and can be used on anything on the rail.
How to start a return
Write to contact@adaabazaar.com or call 0120-4997917 or +91-78279 13364, Monday to Friday between 11am and 8pm. Please have your order number ready.
Our address for returns is 152-154, Ground Floor, Gurbaksh Plaza, Jagat Farm, Greater Noida, Uttar Pradesh 201310, India. Please do not send a parcel back before telling us, or we may not be able to trace it to your order.